PLI & RPLI Incentive will be Paid Monthly Basis for Improvement of after sales services w.e.f April 2019.
All Head of Circles
Sub: Improvement of after sales services of PLI/RPLI
For Better servicing of PLI/RPLI insurants, following necessary steps may be taken by the circles.
Updation of Mobile number in Policies : – Instructions issued vide this office letter number 13-02/2017-LI (Pt-I) dated 22.01.2019 is being reiterated that customer visiting post office/CPC should be encourage to update their mobile number. request on plain paper should be taken at post office/CPC.
Online Payment through website : – As you all are aware that this is the season time of PLI and RPLI business all staff must encourage customers for digital payment. All PLI customers should display that PLI premium payments can be made online through https://pli.indiapost.gov.in/customerportal/PSLogin-action and awareness about the same may be about this facility. This will save the time of customer and will increase their satisfaction.
Details of Sales force with Post Office : – Each division may be instructed to circulate the details of sales force to all post offices. counter staff should be made our of the type of policies available and should be able to create business leads for PLI/RPLI which would be further passed on to to sales force. Further, sales force may also provide their visiting cards/pamphlets with their name and phone number to post offices.
Generations of Tax Certificate : – It bhas also come to the notice of this office that customer are being send to CPCs for obtaining their Tax certificate or duplicate receipt by the counter staff. Counter staff may be re informed that this facility is available at their end only and they should provide the Tax Certificate on the spot to the customer.
Incentive Payment : – It has been observed by this office that circles are nor not paying the incentive on time. It has been decided that w.e.f April 2019 incentive to sales force will be paid on monthly basis. Timely Payment of incentive will motivate the sales force to work harder and to acquire the new business. Circles are requested to clear the incentive bill till march 2019 by April 2019 so that from may 2019 onward the incentive to sales force will be paid on monthly basis.
This issue with approval of competent authority.
Deputy Divisional Manager -I