India Post Payment bank (IPPB) will provide doorstep banking services to all its customers who have registered for the same during on boarding process through its wide network of Postmen and Gramin Dak Sevaks. Since the doorstep banking will be carried out through Aadhaar authorization, this facility will be provided only to those customers who have opened their accounts through eKYC and have a registered mobile number. There are many similarities between Department of Post (DoP)’s financial products & IPPB products like saving account & Remittance. Hence, GDS/Postman are already working as financial service provider as part of DoP and they have complete information about the customer available in his/her area so, Postmen & GDS will act a game changer of IPPB.
The Main role of GDS/Postman is to provide Doorstep Banking Services in his/her area as a business correspondent (BC) for following services of IPPB.
1. Customer On-boarding :-
✓ Understand who are your target customer
✓ Aware e-KYC process
✓ Understand the customer‘s need & accordingly proposes the product
✓ Onboarding process through Mobile Phone
✓ Feeding the necessary information of customer in the Mobile Phone
2. Facilitating Transaction :-
✓ Postmen and Grameen Dak Sevaks must persuade & guide the customer to do regular transactions with IPPB.
✓ The incentive for GDS lies in processing of various transactions done by the customers both at doorstep & self mode.
✓ The details of incentive structure have been covered separately in this manual for the benefit of the participants.
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3. Financial Transaction :-
✓ Cash Deposit/Cash Withdrawal
✓ Remittances – NEFT, IMPS, AEPS & Others)
✓ Bill Payment & Recharges
4. Non-Financial Transaction :-
✓ Information related to POSB
✓ Balance Inquiry
✓ Mini Statement
✓ Update PAN and nominee details
✓ Seeding AADHAR
✓ Add/ Modify / Delete Standing Instructions
✓ Issuance of QR Card
✓ Generation of Green PIN
✓ Complaint Lodgment ✓ Account Closure Request
5. Selling and Servicing Third Party Products :-
✓ DoP Products
▪ Other Savings Schemes
o Investment Products
▪ Insurance Products – Life Insurance and General Insurance
▪ Postal Life Insurance o General Insurance
▪ Investments Products
▪ Mutual Funds
✓ Loans Products
▪ Loans from Partner Bank
6. Daily Reporting :-
✓ Reconcile the cash Given out or Received on behalf of IPPB by DoP
✓ At the end of the day Agent App will provide the list of all debit and credit transactions and the net cash balance will be displayed automatically for the reconciliation of cash.
✓ GDS / Postmen will need to simply hand over the cash & any other deliverables at the end of the day to respective DoP officials. ✓ GDS / Postmen can approach the TM/TO for any kind of help.
7. Self Upgradation :-
✓ Check yourself what you know and what you want to learn
✓ Approach to DoP Officials and TM/TO from IPPB in case you face any difficulty
✓ Show eagerness to learn new information received from DoP or IPPB
✓ Knowledge helps you to offer IPPB products & services which gets you more
8. Financial Education to Customers (Spreading Awareness)
✓ Financial literacy & Customer education is primary role of GDS / Postmen
✓ Conducting financial literacy camps in villages & other areas where it is required most with the help of TM/TO
✓ Facilitate Banking Services at the doorstep through assisted mobile banking ✓ Basic concepts of financial planning